Privacy Policy

1. Introduction

Welcome to Campus Lane Holdings ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.campuslane.com (the "Site") and use our services.

Campus Lane Holdings is a real estate company based in Kampala, Uganda, specializing in the sale of verified land and residential properties. We understand the importance of your personal data and are dedicated to handling it with care and in compliance with applicable data protection laws.

2. Information We Collect

We collect various types of information to provide and improve our services to you.

2.1 Personal Information You Provide

When you interact with our Site or services, you may provide us with personal information, including:

• Contact Information: Name, email address, phone number, physical address
• Account Information: Username, password, and preferences (if you create an account)
• Property Inquiry Information: Property preferences, budget range, desired location, intended use
• Transaction Information: Payment details, property viewing schedules, purchase history
• Communication Data: Messages, inquiries, feedback, and correspondence with us
• Identity Verification: Government-issued ID, proof of address (for serious buyers and transactions)

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and tracking pixels

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you connect your account)
• Marketing and analytics partners
• Property listing partners and affiliates
• Public records and databases (for property verification)

3. How We Use Your Information

We use the information we collect for various business purposes, including:

3.1 Providing Our Services

• Responding to your inquiries about properties
• Arranging property viewings and site visits
• Processing property transactions and payments
• Managing your account and preferences
• Verifying land titles and property documentation
• Providing customer support and assistance

3.2 Marketing and Communication

• Sending you property listings that match your preferences
• Providing updates on new properties and special offers
• Sending newsletters and promotional materials (with your consent)
• Conducting market research and surveys
• Personalizing your experience on our Site

3.3 Improving Our Services

• Analyzing website usage and user behavior
• Testing and improving our website functionality
• Developing new features and services
• Conducting data analytics and market research

3.4 Legal and Security Purposes

• Complying with legal obligations and regulations
• Protecting against fraud and unauthorized transactions
• Enforcing our Terms of Service
• Resolving disputes and addressing complaints
• Protecting the rights, property, and safety of our users and the public

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email and SMS communication services
• Marketing and analytics
• Customer relationship management
• Legal and professional advisory services

4.2 Property Sellers and Partners

When you express interest in a property, we may share your contact information with:

• Property owners or their representatives
• Real estate agents and brokers
• Legal professionals handling transactions
• Surveyors and property inspectors

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal processes (court orders, subpoenas)
• Government or regulatory requests
• Law enforcement investigations
• Protection of our legal rights

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches
• Alteration or misuse of data

Our security measures include:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal data on a need-to-know basis
• Secure Storage: Protected servers and databases with regular backups
• Employee Training: Staff trained on data protection and privacy practices
• Regular Audits: Periodic security assessments and vulnerability testing

6. Your Rights and Choices

You have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your account information at any time

6.2 Data Portability

You may request a copy of your personal information in a commonly used, machine-readable format.

6.3 Deletion

You have the right to request deletion of your personal information, subject to:

• Legal obligations to retain certain records
• Legitimate business purposes
• Ongoing transactions or disputes

6.4 Marketing Communications

You can opt-out of marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at info@campuslane.com
• Updating your preferences in your account settings

6.5 Cookies and Tracking

You can control cookies through your browser settings. Note that disabling cookies may affect your experience on our Site.

To exercise any of these rights, please contact us at: privacy@campuslane.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Site to function properly
• Performance Cookies: Help us understand how visitors use our Site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for targeted advertising (with consent)

7.2 Third-Party Cookies

We may use third-party services that place cookies on your device, including:

• Google Analytics (website analytics)
• Facebook Pixel (advertising and analytics)
• Social media sharing buttons

7.3 Managing Cookies

You can manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific sites
• Accept cookies before they are stored

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax, accounting, regulatory requirements)
• Resolve disputes and enforce agreements
• Maintain business records

Typical retention periods:

• Account Information: Duration of account plus 3 years after closure
• Transaction Records: 7 years (for tax and legal purposes)
• Marketing Data: Until you opt-out or 2 years of inactivity
• Website Analytics: 26 months (Google Analytics default)

After the retention period expires, we will securely delete or anonymize your personal information.

9. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately at privacy@campuslane.com.

10. International Data Transfers

Campus Lane Holdings is based in Uganda. If you are accessing our Site from outside Uganda, please be aware that:

• Your information may be transferred to and processed in Uganda
• Uganda's data protection laws may differ from those in your country
• We implement appropriate safeguards to protect your information during transfer
• We comply with applicable international data protection regulations

By using our Site and services, you consent to the transfer of your information to Uganda.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Legal and regulatory requirements
• Technology and security measures
• User feedback and industry best practices

When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if the changes are significant
• Post a notice on our homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: